Support

Students and trainers

If you use CandidatesPrep through a school, training institute or employer, please contact them first: they manage your account, classes and exams, and can fix most things straight away. They can reach us whenever they need our help.

Organizations using CandidatesPrep

Organization administrators can raise a support ticket from inside the portal: in the side menu, open Comms, then Support. You can follow our replies there.

You can also email support@candidatesprep.com or message us on WhatsApp. Please include your organization code and, if something went wrong, what you were doing and the time it happened.

Zoom integration

For connecting Zoom, scheduling live sessions and removing the app, see our Zoom integration guide at candidatesprep.com/zoom. For anything the guide does not answer, email support@candidatesprep.com with "Zoom" in the subject line.

Security and privacy

To report a security issue, or to ask about your personal data, email privacy@candidatesprep.com. Our Privacy Policy is at candidatesprep.com/privacy.

Contact

Email support@candidatesprep.com, message us on WhatsApp 0303-2263777, or write to us at CandidatesPrep, 2nd Floor, 1/1 3P PECHS Block 6, Nursery, Karachi 75400, Pakistan.